Refund policy

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Printed-to-order products

Our products are produced only after an order is placed. We do not keep a warehouse full of finished shirts, and a newly printed replacement must be manufactured whenever one is needed.

Because of this production model, we generally do not accept returns or exchanges when the correct product was delivered but the customer:

• Selected the wrong size.
• Selected the wrong color.
• Entered an incorrect delivery address.
• No longer wants the product.
• Changed their mind after production began.

This limitation does not apply when a return, cancellation, refund, repair, replacement, or other remedy is required by applicable consumer law.

Damaged, defective, misprinted, or incorrect items

Please inspect your order after delivery. Contact us within 30 calendar days of delivery if an item:

• Arrives damaged during transportation.
• Has a manufacturing defect.
• Has a material printing error.
• Is materially different from the product ordered.
• Is the wrong garment, size, or color compared with your order confirmation.
• Is missing from the delivered package.

After reviewing the claim, we will provide an appropriate remedy. This will normally be a free replacement, a refund, or another remedy required by applicable law.

Our 30-day reporting procedure is intended to help us investigate and resolve order problems quickly. It does not shorten or eliminate any longer mandatory rights that apply to defective, misdescribed, or nonconforming products in your location.

How to report an order problem

Email returns@stupidshirts.com and include:

• Your order number.
• The purchaser’s name and email address.
• A short description of what is wrong.
• A clear photograph of the entire product.
• A close-up photograph clearly showing the problem.
• A photograph of the size or garment tag when the wrong item was received.
• Photographs of the shipping package and shipping label when the item was damaged during transportation.

If several products are affected, include one photograph showing all affected products together, along with any necessary close-up images.

Please keep the product and its packaging until the claim has been resolved. We may request additional information when the original photographs do not clearly show the problem.

Claims are reviewed individually. Submitting a claim does not automatically guarantee a refund or replacement when the evidence does not show a production error, transportation damage, incorrect item, or other covered problem.

Wrong size, wrong color, and change-of-mind returns

Except where applicable law provides otherwise, we do not accept returns or exchanges when the product was correctly made and delivered as ordered but the customer selected the wrong size or color, decided that the fit was not preferred, or otherwise changed their mind.

Please review the product description and size chart before ordering. Measurements can vary slightly between garment styles, so do not rely only on the size normally purchased from another brand.

We do not offer direct size or color exchanges under our standard made-to-order policy. A replacement in another size or color is a newly manufactured product rather than an item taken from existing inventory.

Customers who qualify for a statutory withdrawal or return right should follow the applicable EU, EEA, UK, or other regional instructions below.

Order cancellations and changes

Contact us immediately if you need to cancel an order or change its size, color, product, or delivery address.

We will attempt to make the requested change, but we cannot guarantee cancellation or modification once an order has entered production. Production can begin shortly after an order is submitted.

Once production has begun, the order cannot ordinarily be canceled under our standard policy. Mandatory cancellation and withdrawal rights under applicable consumer law remain unaffected.

To request a cancellation or order change, email: returns@stupidshirts.com . Include your order number and the requested change in the message.

European Union and EEA customers

The following section applies to consumers in the European Union and, where applicable, the European Economic Area when mandatory consumer law provides a right of withdrawal.

Fourteen-day right of withdrawal

For an eligible online purchase, you may notify us that you are withdrawing from the purchase within 14 days after the day on which you, or a person designated by you, receives the last item in the order .

You do not need to provide a reason. After notifying us, you must return the eligible product within the following 14 days unless we tell you that a physical return is not required.

Return costs

For a non-defective change-of-mind return, you are responsible for the direct cost of returning the product, including postage, packaging, and any applicable return customs or carrier charges.

If a product is defective, damaged, incorrect, or not as described, we will bear the reasonable return cost or tell you that no return is required.

EU withdrawal refunds

For a valid withdrawal, we will refund the purchase price and the cost of the least expensive standard outbound delivery option offered for the order.

Additional amounts paid for expedited, premium, or other non-standard delivery are not refundable beyond the cost of the least expensive standard delivery option, unless applicable law requires otherwise.

We will issue the refund without undue delay and within the period required by applicable law. Where permitted, we may withhold the refund until we receive the returned product or receive evidence that it has been sent back, whichever occurs first.

The refund will be issued to the original payment method unless another method is expressly agreed.

We may reduce the refund to reflect diminished value caused by handling beyond what was reasonably necessary to inspect the product in the same manner that would normally be permitted in a physical store.

Legal guarantee for faulty goods

EU consumers generally have a minimum two-year legal guarantee for goods that are faulty, not as described, or otherwise nonconforming. Depending on the circumstances and local law, available remedies may include repair, replacement, price reduction, or refund.

These statutory rights are separate from the 14-day change-of-mind withdrawal period and are not limited by our 30-day production-issue reporting procedure.

United Kingdom customers

UK consumers purchasing eligible products online may notify us that they wish to cancel within 14 days of receiving the order, without providing a reason.

After notifying us, the eligible product must ordinarily be returned within another 14 days. For a non-defective change-of-mind return, the customer is responsible for the direct return cost.

A valid cancellation refund includes the eligible product price and the cost of standard outbound delivery. An additional charge paid for expedited or premium delivery is not refundable beyond the cost of the standard delivery option.

Refunds will be issued within the period required by UK law. Where permitted, we may wait until we receive the returned product or evidence that it was sent before issuing the refund.

We may make a lawful reduction when a product has been handled beyond what is reasonably necessary to determine its nature, characteristics, and fit.

UK statutory rights for faulty, misdescribed, or unfit goods remain unaffected. Those rights may apply beyond the 30-day issue-reporting period in this Policy.

To submit a UK cancellation request, use your customer account and order page or email returns@stupidshirts.com .

Personalized and custom-made products

Products genuinely made to a customer’s individual specifications or clearly personalized—such as a product containing a custom name, photograph, customer-supplied wording, or individually requested design—may be excluded from statutory change-of-mind withdrawal rights where applicable law permits that exception.

We will apply any personalized-product exception only where it lawfully applies to the particular product and customer location.

A standard StupidShirts.com design is not automatically treated as a personalized product merely because it was printed after the order was placed.

The personalized-product exception does not remove rights relating to products that arrive damaged, defective, materially misprinted, incorrect, or not as described.

Return conditions and shipping

Do not mail a product back until we approve the return and provide return instructions.

When a non-defective change-of-mind return is permitted, the product should:

• Be handled only as reasonably necessary to inspect and try it on.
• Not be washed, altered, stained, or deliberately damaged.
• Be free from smoke, strong fragrances, pet hair, and other contamination.
• Include the original packaging when reasonably available.

Original packaging is requested when available but will not be treated as an absolute condition when applicable law provides otherwise.

For a statutory return, failure to meet one of the conditions above does not automatically eliminate a mandatory withdrawal right. However, a lawful deduction may be made if unnecessary handling or use has reduced the product’s value.

Use a trackable shipping method and keep the shipping receipt. We are not responsible for a return package lost before reaching the authorized return location, except where applicable law places that responsibility on us.

For an approved defective, damaged, or incorrect-item claim, we will provide a prepaid return method or confirm that no return is necessary.

For an eligible non-defective change-of-mind return, the customer pays the direct return cost unless applicable law requires otherwise.

Refund processing

Approved refunds under our voluntary 30-day order-issue procedure are normally issued to the original payment method within five business days after approval or, when a return is required, after the authorized return is received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. That processing time is controlled by the financial institution and is not included in our processing estimate.

Original shipping charges are generally nonrefundable under our standard policy unless:

• The entire order was damaged, defective, incorrect, or not delivered.
• We expressly agree to refund the charge.
• Applicable consumer law requires a refund.

EU, EEA, UK, and other mandatory statutory refund deadlines take precedence over our standard processing timeline.

Refunds are issued to the original purchaser and original payment method, unless applicable law requires or permits another arrangement.

If the original payment card is expired, canceled, or closed, the customer’s bank or payment provider will normally determine how the refund is redirected.

Other international consumer rights

Customers in countries outside the United States may have mandatory consumer rights concerning cancellations, returns, refunds, repairs, replacements, legal guarantees, or nonconforming products.

Nothing in this Policy is intended to exclude, limit, or replace a right that cannot lawfully be waived under the consumer-protection laws applicable to the transaction.

Where this Policy conflicts with a mandatory consumer-protection requirement, the mandatory requirement will control.

International customers may be responsible for return postage, customs forms, duties, taxes, brokerage charges, or similar expenses on a non-defective change-of-mind return, except where applicable law requires otherwise.

Duties, taxes, or import charges originally paid directly to a government agency, customs authority, carrier, or third-party collection service may need to be reclaimed from that organization. We cannot guarantee that those organizations will issue a refund.

Model withdrawal form

EU, EEA, and UK consumers may use the following form to notify us of an eligible withdrawal. Use of this exact form is optional. Any clear statement containing the necessary order information is acceptable.

You may copy the completed information into an email and send it to returns@stupidshirts.com .

Contact us

Questions, order-problem reports, cancellation requests, withdrawal notices, and return requests can be sent to: