Shipping policy

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How orders are processed

StupidShirts.com products are printed to order by our production partners. We do not normally keep a warehouse full of finished shirts waiting to be shipped.

Your order generally moves through the following stages:

1. Order confirmed: We receive your order and payment confirmation.
2. In production: The product is printed, inspected, packaged, and prepared for shipment.
3. Label created or ready to ship: A shipping label and tracking number may have been created, but the shipping carrier might not have physically scanned the package yet.
4. Shipped or in transit: The carrier has received or scanned the package and is transporting it toward the delivery address.
5. Delivered: The carrier reports that the package was delivered to the destination, mailbox, parcel locker, reception desk, mailroom, or another authorized delivery location.

Canceling or changing an order

Production can begin shortly after an order is accepted. Contact us immediately if you need to cancel an order or change the product, size, color, or other order details.

Email orderchanges@stupidshirts.com and include your order number and the exact change requested.

We will attempt to complete the requested cancellation or change, but it is not guaranteed once the order has entered production. Canceling an order through a customer account or sending an email does not mean the cancellation is complete until we confirm it.

Applicable mandatory cancellation and withdrawal rights remain unaffected.

Production and delivery estimates

Production time

Most orders are printed and prepared for shipment within 2–7 business days after the order is accepted and sent to production.

Production may take longer because of garment inventory shortages, unusually large orders, quality-control reprints, equipment interruptions, holidays, or unusually high order volume.

United States shipping

After production is complete and the carrier receives the package, estimated U.S. transit times are generally:

• Economy Shipping, when offered: Approximately 4–8 business days.
• Standard Shipping: Approximately 2–5 business days for most production partners.
• Priority or upgraded shipping, when offered: The estimate shown during checkout applies.

Alaska, Hawaii, U.S. territories, military addresses, remote areas, carrier pickup locations, and certain postal services may require additional time.

International shipping

After production is complete, international Standard Shipping generally takes approximately 10–30 business days.

Customs processing, local postal services, destination-country requirements, remote delivery locations, and carrier delays can extend the delivery period.

Total estimated delivery time

Your total estimated delivery time is:

Production time + carrier transit time

For example, an order that requires four business days for production and three business days in transit would arrive approximately seven business days after entering production.

The product-page, checkout, or order-confirmation estimate should be used when it differs from the general estimates in this Policy.

Business days generally exclude Saturdays, Sundays, carrier holidays, and holidays observed by the production facility.

Shipping rates and free shipping

Available shipping methods and charges are displayed during checkout before payment is submitted.

Shipping charges may depend on:

• The product type and quantity.
• The production partner fulfilling the order.
• The delivery destination.
• The selected shipping method.
• Whether the order must be divided into separate shipments.

Free shipping when your bad decisions reach $75

Unless a different promotion is displayed, eligible orders delivered to a United States address qualify for free Standard Shipping when the merchandise subtotal reaches at least $75 after discounts and before taxes.

Free-shipping eligibility is confirmed during checkout.

The standard free-shipping offer:

• Applies only to eligible United States delivery addresses.
• Applies to the qualifying Standard Shipping method.
• Does not ordinarily include international shipping.
• Does not include optional expedited or upgraded shipping.
• May stop applying if a discount reduces the qualifying merchandise subtotal below $75.
• May not be combined with another shipping promotion unless expressly stated.

When a promotion displays different requirements, the terms shown with that promotion will control.

You will not be charged additional shipping solely because we divide an order into separate packages after checkout.

Refunds of shipping charges are handled according to our Return and Refund Policy and applicable consumer law.

Tracking information

When tracking is available, a tracking number is normally sent to the email address used during checkout after the shipping label is created.

Please:

• Confirm that your email address is correct before ordering.
• Check spam, junk, promotions, and other filtered email folders.
• Use the tracking link in your shipment-confirmation email for the carrier’s latest information.
• Review every tracking number when an order is shipped in more than one package.

Tracking availability and the amount of tracking detail can vary by production partner, carrier, destination, and shipping method.

Why hasn’t my tracking updated yet?

A tracking number can be created before the shipping carrier performs its first physical scan. Tracking may temporarily display:

• Label Created.
• Pre-Shipment.
• Shipment Information Received.
• Awaiting Item.
• Ready to Ship.
• No tracking movement.

This does not automatically mean the package is lost. The package may be waiting for pickup, traveling between the production facility and a carrier hub, or moving through the carrier network without an initial pickup scan.

In some cases, the first visible scan does not appear until the package reaches a regional sorting facility.

If tracking still shows no movement after the applicable waiting period, email tracking@stupidshirts.com .

Include:

• Your order number.
• The purchaser’s full name.
• The tracking number.
• The delivery postal code.

Separate packages and shipping carriers

Products within the same order may be produced at different facilities, prepared at different times, or shipped using different services.

As a result:

• Your order may arrive in two or more packages.
• Packages may arrive on different days.
• Each package may have a separate tracking number.
• Different packages may use different shipping carriers.
• One item may still be in production after another item has shipped.

Receiving only part of an order does not necessarily mean the remaining items are missing. Review every shipment-confirmation email and tracking number associated with the order.

Production partners select the carrier based on the product, facility, destination, shipping method, and carrier availability. Customers cannot ordinarily select a specific carrier.

Our production platform may route an order or part of an order to another eligible production facility because of stock availability, facility capacity, production delays, or the customer’s location.

Shipping addresses and corrections

Customers are responsible for entering a complete and accurate delivery address during checkout.

Before completing the order, verify:

• The recipient’s complete first and last name.
• The street number and street name.
• Apartment, suite, unit, floor, or building information.
• The city, state or province, and postal code.
• The destination country.
• A valid email address and telephone number.

Requesting an address correction

Review your order-confirmation email immediately. To request an address correction, email addresschange@stupidshirts.com .

Include:

• Your order number.
• The purchaser’s full name.
• The incorrect address.
• The complete corrected address.

Sending an address-correction request does not mean the address has been changed until we confirm the correction.

If an incorrect, incomplete, or undeliverable address entered during checkout causes a package to be returned, lost, or delivered incorrectly, the customer may be responsible for additional production or shipping charges required to send another product, where permitted by law.

We are responsible for addressing a delivery-address problem caused by our error or the error of a production or shipping partner.

P.O. boxes and military addresses

P.O. box, APO, FPO, DPO, parcel-locker, and similar address availability depends on the destination, carrier, product, and shipping method.

If checkout rejects an address type, provide a valid physical delivery address. Military and remote-address deliveries may require additional transit time and may provide fewer tracking updates.

International shipping

We ship to many international destinations. Available countries, shipping methods, charges, and delivery estimates are displayed during checkout.

If checkout does not accept a destination, we cannot currently ship the selected products to that destination.

Depending on the selected product, production availability, and destination, an international order may be:

• Produced within the customer’s country or region.
• Produced in a nearby country.
• Shipped internationally from another production facility.

We do not guarantee that an order will be printed or shipped from a particular city, state, country, or production facility.

Customs, duties, taxes, and import charges

International shipments may be subject to customs duties, value-added tax, import tax, brokerage charges, carrier handling fees, or other destination-country charges.

When duties or import taxes are collected during checkout, they will be displayed as part of the order total. When they are not collected during checkout, the destination country, customs authority, carrier, or local postal service may require payment from the recipient.

Unless checkout expressly states that these charges are included, customers are responsible for destination-country customs duties, taxes, brokerage charges, and import fees, except where applicable law provides otherwise.

StupidShirts.com cannot:

• Guarantee the amount of a customs or import charge.
• Control how quickly customs processes a shipment.
• Mark a commercial order as a gift.
• Declare an artificially reduced product value.
• Guarantee that a government agency will refund an import charge.

Some countries require additional recipient information, such as a telephone number, email address, national identification number, or tax identification number, before a package can clear customs. Customers are responsible for providing legally required information when requested.

For international delivery, customs, duties, taxes, or import questions, email international@stupidshirts.com .

Include your order number, destination country, tracking number, and a copy or photograph of any customs or carrier notice.

EU, EEA, and United Kingdom delivery rights

For customers in the European Union, European Economic Area, and United Kingdom, the delivery period displayed during checkout or in the order confirmation is intended to be the agreed delivery period for the order.

If no different delivery period has been agreed, applicable consumer law generally requires delivery without undue delay and no later than 30 days after the contract is completed.

If an order is not delivered within the agreed period, email shipping@stupidshirts.com .

Depending on the circumstances and applicable law, the customer may have the right to:

• Request delivery within an additional reasonable period.
• Cancel the order if delivery still does not occur.
• Cancel without an additional period when the seller refuses to deliver or timely delivery was expressly agreed as essential.
• Receive a refund following a valid cancellation for non-delivery.

Where mandatory consumer law applies, responsibility for loss or damage during transportation remains with us until the customer or a person designated by the customer takes physical possession of the products, unless the customer independently selected and contracted with a carrier that we did not offer.

Nothing in this Shipping Policy is intended to exclude, reduce, or replace a mandatory delivery, cancellation, refund, or consumer-protection right.

Production and carrier delays

Production and delivery dates are estimates unless a shipping method is expressly identified as guaranteed.

Delays may result from circumstances including:

• Holiday and peak-season order volume.
• Garment or product inventory shortages.
• Production equipment interruptions.
• Quality-control reprints.
• Severe weather or natural disasters.
• Carrier congestion or transportation interruptions.
• Customs inspections or border processing.
• Incorrect or incomplete addresses.
• Remote delivery locations.
• Government restrictions or regional disruptions.
• Unsuccessful delivery attempts.

We will provide updated information when a material delay becomes known to us. Carrier tracking may sometimes contain the most current information available.

For a general shipping-delay question, email shipping@stupidshirts.com .

Include your order number and tracking number, if one has been issued.

Mandatory consumer rights concerning late or failed delivery remain unaffected.

Missing or substantially overdue shipments

If a package has not arrived by the latest estimated delivery date, review the tracking information for:

• A delivery exception.
• An address problem.
• A customs hold.
• An attempted delivery.
• A parcel-locker or pickup notice.
• A request to contact the local carrier.

Before reporting a missing shipment:

1. Confirm that the complete delivery address on the order is correct.
2. Contact the local carrier or post office to determine whether the package is being held for pickup.
3. Review every tracking number if the order was divided into separate packages.

You may contact us as soon as the latest estimated delivery date has passed.

Email missing@stupidshirts.com .

Include:

• Your order number.
• The recipient’s complete name.
• The complete delivery address.
• The affected tracking number.
• Any information provided by the shipping carrier.
• Confirmation that you contacted the local carrier or post office.

We may ask you to confirm the address, contact the local carrier, or allow time for a carrier investigation.

If the shipment is confirmed lost and the loss was not caused by an incorrect address or another customer-provided error, we will provide an appropriate replacement, refund, or other remedy required by applicable law.

Tracking says delivered, but the package is missing

If tracking shows “Delivered” but you cannot locate the package:

1. Confirm that the delivery address in your order confirmation is correct.
2. Check the mailbox, porch, side door, garage, parcel locker, mailroom, reception desk, and other safe delivery locations.
3. Ask household members, neighbors, building management, reception staff, or mailroom employees whether they accepted the package.
4. Review the tracking page for a delivery photograph, parcel-locker instructions, or pickup notice.
5. Contact the local carrier and request delivery details or GPS delivery information when available.

If the package still cannot be located, email missing@stupidshirts.com as soon as possible.

Include:

• Your order number.
• The tracking number.
• The complete delivery address.
• The date and time shown by the delivery scan.
• Any information supplied by the carrier.

We will review the order and available carrier information. A carrier delivery scan will not automatically result in denial when there is evidence that the package was delivered incorrectly.

When available evidence confirms that the package was correctly delivered and then stolen or removed after delivery, the circumstances will be reviewed individually. Mandatory consumer rights remain unaffected.

Failed delivery and returned-to-sender shipments

A package may be returned to sender because of:

• An incorrect or incomplete address.
• A missing apartment, suite, or unit number.
• An unrecognized recipient.
• Repeated unsuccessful delivery attempts.
• Failure to collect the package from a pickup location.
• Refusal of the shipment.
• Unpaid customs duties or import charges.
• A carrier or production-partner error.

If tracking shows that a package is being returned to sender, email shipping@stupidshirts.com .

Include:

• Your order number.
• The tracking number.
• The complete delivery address.
• Any reason displayed in the carrier tracking.

If the failed delivery was caused by our error or the error of a production or shipping partner, we will work to provide a replacement, refund, or other appropriate remedy.

If the failed delivery resulted from an incorrect address supplied at checkout, refusal to accept the package, failure to collect the package, or failure to pay properly disclosed import charges, additional production or shipping charges may apply before another product is sent, where permitted by law.

Products damaged during shipping

Inspect your order shortly after delivery. Contact us within 30 calendar days of delivery if a product arrives damaged.

Email damaged@stupidshirts.com .

Include:

• Your order number.
• The purchaser’s name and email address.
• A clear photograph of the entire product.
• A close-up photograph clearly showing the damage.
• A photograph of the outside shipping package.
• A photograph of the shipping label.

If several products are affected, include one photograph showing all affected products together, along with the necessary close-up photographs.

After reviewing a verified shipping-damage claim, we will normally provide a free replacement, a refund, or another remedy required by applicable law.

Additional information is available in our Return and Refund Policy .

Shipping contact directory

Use the email address that best matches the situation. This helps us identify the problem before reviewing the message.

Sending several separate messages about the same order may delay review. Reply to the existing email thread when providing additional information or photographs.